Refund policy

We want you to love what’s in your cup. If something isn’t right, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • It must be unopened or unused

  • It must be in its original packaging

  • You’ll also need the receipt or proof of purchase

To start a return, please contact us. 

If your return is accepted, we will discuss the next steps with you, including where to send your item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions in the "Contact Us" link. 

Damages and Issues

Please inspect your order when it arrives and contact us immediatelyif:

  • The item is defective

  • The item is damaged

  • You receive the wrong item

We’ll evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods that have been opened or used (such as opened bags of coffee or tea)

  • Custom products (special orders or personalized items)

  • Gift cards

Please reach out if you have questions or concerns about a specific item before starting a return. 

Exchanges

The fastest way to get what you want is to:

  1. Complete a return request for the item you have

  2. Once your return is accepted, place a separate order for the new item

Refunds

Once we receive and inspect your return, we’ll let you know if your refund is approved or not.

If approved:

  • You’ll be automatically refunded to your original payment method within 10 business days

  • Your bank or credit card company may take additional time to process and post the refund

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.